Frequently Asked Questions (FAQ)

Name: Sky High Couriers
Address: London
Telephone: +447842515439

💬 Frequently Asked Questions – Skyhigh Couriers

1. What services does SkyHigh Couriers provide?

SkyHigh Couriers specialises in forgotten item recovery, airport lost property collection, hotel item collection, Eurostar lost property retrieval, and international courier services.

We collect items from Heathrow Airport, Gatwick Airport, Stansted Airport, London Luton Airport, London City Airport, London hotels, Airbnb properties, train stations, and Eurostar terminals, then deliver them safely worldwide.

2. How does your forgotten item collection service work?

Our process is simple:

Confirm your item has been located by the airport, hotel, airline, or lost property department.
Contact SkyHigh Couriers with the collection details.
We arrange collection of your item.
We securely pack the item if required.
Tracking information is provided.
We deliver your item to your chosen address anywhere in the world.

3. Which airports do you collect from?

We can assist with collections from:

• Heathrow Airport
• Gatwick Airport
• Stansted Airport
• London Luton Airport
• London City Airport

We may also be able to assist with collections from other UK airports upon request.

4. Do you collect items from London hotels?

Yes. We regularly collect forgotten items from hotels throughout London and surrounding areas.

This includes passports, clothing, jewellery, electronics, luggage, documents, and personal belongings.

5. Can you collect items from Eurostar Lost Property?

Yes. We can collect items from Eurostar Lost Property at St Pancras International Station once the item has been located and released for collection.

6. What types of items can you retrieve?

Common items include:

✅ Passports and travel documents

✅ Mobile phones and tablets

✅ Laptops and electronics

✅ Luggage and suitcases

✅ Clothing and personal belongings

✅ Jewellery and watches

✅ Business documents

If you're unsure whether we can assist with your item, simply contact us.

7. Can you ship my item internationally?

Yes. We offer worldwide shipping to destinations including:

• United States
• Canada
• Australia
• UAE
• Europe
• Asia

Tracking information is provided for all shipments.

8. How quickly can you collect my item?

Collection times depend on the release process of the airport, hotel, airline, or lost property provider.

Where possible, we aim to arrange collection within 24–48 hours of confirmation.

9. How long does delivery take?

Typical delivery times are:

• UK Delivery: 1–2 working days
• Europe: 2–5 working days
• USA & Canada: 2–5 working days
• Australia & Asia: 3–7 working days

Delivery times may vary depending on customs clearance and destination.

10. Will I receive tracking information?

Yes. Once your shipment has been dispatched, we provide tracking details so you can monitor delivery progress online.

11. How much does the service cost?

Pricing depends on:

• Collection location
• Item size and weight
• Destination country
• Delivery speed required

12. Do you offer same-day collection?

In many cases, yes. Same-day collection may be available for Heathrow Airport, London hotels, train stations, and selected locations across Greater London, subject to availability.

13. What payment methods do you accept?

We accept secure online payments through:

• Stripe
• Credit Cards
• Debit Cards

• PayPal

Payment details are provided before collection is arranged.

14. Can you collect passports and other valuable items?

Yes. We regularly assist with the collection and delivery of passports, travel documents, laptops, jewellery, and other valuable belongings.

All items are handled carefully and shipped using secure tracked services.

15. Why choose SkyHigh Couriers?

✔ Airport lost property specialists

✔ Hotel forgotten item collection

✔ Eurostar lost property collection